Billing

For patient's convenience, we file claims with the insurance company information that is provided to us. Any pre-certification is the patient’s responsibility. Patients can call our office in advance and we will help determine if pre-certification is needed and answer any benefit questions. We use the most updated medical billing software, which allows us to send claims electronically and receive payments faster. We will also keep the patient informed of their account status by sending out monthly statements. Call our office for any questions concerning billing. We do accept Medicare, Medicaid, Anthem, most commercial insurance and major credit cards.

Why did I receive two bills for the same test?
I gave my insurance to you at check in, why wasn’t the insurance filed?
What insurance networks do you participate in?
How do I find out the results of my test?
What if I need a copy of my films for another physician?

Why did I receive two bills for the same test?

This only applies if you have Medicare or Medicaid. All other types of insurance will be billed one global fee. Any balance will be billed by Muncie Open MRi & Imaging on one bill. However, If you have Medicare or Medicaid an independent radiology group performs the professional interpretation of your service. Therefore, the radiologist will bill for the reading of the exam, also known as the Professional fee. Our facility will also send a bill for the services provided, also known as the Technical fee.

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I gave my insurance to you at check in, why wasn’t the insurance filed?

We send our information to the radiology group who interprets your exam.
We also send the claim for our service to your insurance company. We encourage our patients to follow up with their insurance company to make sure that a claim has been filed on their behalf. If you find that your insurance does not have a claim within 30 days, please call our office so we can look into this matter for you.

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What insurance networks do you participate in?

We are in several insurance networks including, but not limited to, Medicare, Medicaid, Anthem, Sagamore, First Health, Aetna, Cigna, United Healthcare, Select Circle, Encore, and many more.

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How do I find out the results of my test?

We will send the report to your referring physician within 24 hours. Please contact them for your results.

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What if I need a copy of my films for another physician?

We request a 24 hour notification to have your CD or films ready for pick up. You are responsible for them . They should be returned to us to keep as part of your permanent medical record.

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Why did I receive two bills for the same test?
I gave my insurance to you at check in, why wasn’t the insurance filed?
What insurance networks do you participate in?
How do I find out the results of my test?
What if I need a copy of my films for another physician?

Why did I receive two bills for the same test?
	This only applies if you have Medicare or Medicaid. All other types of insurance will be billed one global fee. Any balance will be billed by Muncie Open MRi & Imaging on one bill. However, If you have Medicare or Medicaid an independent radiology group performs the professional interpretation of your service. Therefore, the radiologist will bill for the reading of the exam, also known as the Professional fee. Our facility will also send a bill for the services provided, also known as the Technical fee. back to top
I gave my insurance to you at check in, why wasn’t the insurance filed?
	We send our information to the radiology group who interprets your exam. We also send the claim for our service to your insurance company. We encourage our patients to follow up with their insurance company to make sure that a claim has been filed on their behalf. If you find that your insurance does not have a claim within 30 days, please call our office so we can look into this matter for you. back to top
What insurance networks do you participate in?
	We are in several insurance networks including, but not limited to, Medicare, Medicaid, Anthem, Sagamore, First Health, Aetna, Cigna, United Healthcare, Select Circle, Encore, and many more. back to top
How do I find out the results of my test?
	We will send the report to your referring physician within 24 hours. Please contact them for your results. back to top
What if I need a copy of my films for another physician?
	We request a 24 hour notification to have your CD or films ready for pick up. You are responsible for them . They should be returned to us to keep as part of your permanent medical record. back to top